crenectBefore you leave
If you want a copy of your account information, open Profile → Settings → Prepare account export, then save the export to a location you control. Avoid sharing it publicly because it includes your private email and account details.
Delete your account in the app
- Open Crenect and sign in.
- Open Profile → Settings → Delete account.
- Enter your current password.
- Choose Permanently delete account and confirm.
The action is permanent. Your account, profile, interests, consent records and sessions are removed from the active service. Other sessions lose access.
If you cannot sign in
Use password recovery on the sign-in screen first. If you still cannot access your account, email support@youragentmemory.com with “Crenect account deletion” in the subject, preferably from your account email. Support must verify ownership before processing an account request. Never send your password or session token.
What may remain
Limited audit records may be anonymized. Hosting backups may retain copies until the configured retention period expires. A finalized backup-retention policy is a public-release requirement; the current development preview does not claim a fully operational production deletion/retention program.
Just want to sign out?
You do not need to delete your account to stop using a device. Open Profile → Settings → Sign out. You can sign out of the current device or all devices. Devices & sessions lets you revoke an individual other session.